Solved: Unlocking my LG G7

KH1 · ‎16-07-2018

Hi everyone
I bought a LG G7 ThinQ handset from Brent Cross O2 shop. Now I tried to unlock my handset for already 5 times and they give me same reason that handset is not from O2. But I had proof of purchase from O2. So I went to Brent Cross O2 and I spoke about this to one of advisor. He called to the customer service and that advisor help me a lot. But my phone is still locked and I can't use my sim card from Vodafone. Does anyone know how to solve this problem?
Thanks

KH1 · ‎17-07-2018

@Cleoriff I already try at Independent shop and they can't do it as well. This evening I spoke with manager from Brent Cross O2 and he said they are planning to give me back my money because it's happened for almost one month.

View solution in original post

MI5 · ‎16-07-2018

The normal process is here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... and it's now free to unlock any O2 phone.
The message you are getting back usually means the phone is already unlocked though.
What happens when you put the voda sim in it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

KH1 · ‎17-07-2018

Thanks for your reply. When I put another sim it show network locked and my phone isn't already unlocked.

Bambino · ‎17-07-2018

@KH1 If the phone is still showing as locked you need to follow the guide in the link provided above.

I DO NOT WORK FOR O2

MI5 · ‎17-07-2018

What message is shown on screen?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

KH1 · ‎17-07-2018

@MI5 On screen it's show network locked when I put non O2 si

MI5 · ‎17-07-2018

I'd suggest you call to discuss it with O2 http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

KH1 · ‎17-07-2018

@MI5 I already spoke with customer service and not much help. Still same. I am really upset.

MI5 · ‎17-07-2018

No one here can offer any more than we have done already mate, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎17-07-2018

@KH1Your best bet now is to take it to a market stall or independent shop who unlock all mobiles.

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