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Posts: 80,554
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Unlocking from O2

You need to put the code in after you insert the Sky sim. It should ask you then for the code, you then insert the code.

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Level 2: Apprentice
Posts: 8
Registered: ‎28-07-2019

Re: Unlocking from O2

I seem to have reached a dead end with this. Several calls and a couple of unlock codes from O2 which didn't work later, my phone is now hardlocked (as confirmed on the service menu ie X and 0) rendering it useless to me.

 

Any thoughts or recommendations as to where I go from here? The obvious is to sell it as permanently locked to O2 and buy another but before I do that is there anything more O2 can do to try and rectify this? I can't help but feel that after 6 weeks of trying to get the codes only for them to not work, O2 have some responsibility for the phone now being hardlocked!

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Posts: 104,200
Topics: 552
Solutions: 13,464
Registered: ‎04-04-2012

Re: Unlocking from O2

If O2 have failed to provide you the correct code, they should be replacing the phone for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,452
Registered: ‎23-07-2014

Re: Unlocking from O2

Sorry to hear it hasn't worked. Smiley Sad I'm checking on my end too what we can do to further help you.

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Level 2: Apprentice
Posts: 8
Registered: ‎28-07-2019

Re: Unlocking from O2

I thought I'd post an update in case anybody has been experiencing the same problems as me with unlocking.

 

So after the last code given to me didn't work it took me over the 5 attempts allowed by the phone so it became hardlocked. I took the decision to send the phone to Sony to have the counter reset fully expecting to receive a bill for this. A week after sending the phone to them it has come back with the counter reset and a full update and service.....but no bill! Great service Sony, thank you! I would just add that because the phone is currently locked to O2, they were unable to do a factory unlock even though it's out of contract.

 

So now I start the process all over again of getting the unlock codes but I thought I'd share that it us possible to have the counter rest and seemingly free of charge!

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Level 2: Apprentice
Posts: 8
Registered: ‎28-07-2019

Re: Unlocking from O2

Further update again! Just discovered the phone has been unlocked by Sony so happy days!!!

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Posts: 80,554
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Unlocking from O2

It definitely shows the advantages of dealing directly with the manufacturers. Well done Sony and pleased for you @Piran smiling

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Community Manager
Posts: 7,452
Registered: ‎23-07-2014

Re: Unlocking from O2

Thanks for the update @Piran  and glad to hear it's finally sorted for you. Smiley Happy

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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