cancel
Showing results for 
Search instead for 
Did you mean: 

Unlocking Sony ax1 ultra

Tessa
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Requested unlocking code, received one and tried it, says not right code, so I asked again, o2 sent same code, so it got escalated and I got reply saying its the right code so contact Sony, but Sony states all good its o2 that needs to unlock sim? But o2 insisting the code is right, I have topped up credit, tried different sims but I can not get the Sony to accept, I have 3 attempts left before it locks for good, any ideas what to do next
Message 1 of 7
863 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Tessa I'll tag in @Martin-O2 to help you.

Do not keep entering the wrong code or the phone will lock forever.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
860 Views

Tessa
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thankyou, i hope i can get it sorted

Message 3 of 7
828 Views

Tessa
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Still locked,
Message 4 of 7
583 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

Did @Martin-O2 get in touch? 

I'll tag @EmilieT too for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 7
580 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Hey @Tessa I've replied to your message so please take a look and get back to me when you have a minute. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 7
569 Views

Tessa
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Sent reply
Message 7 of 7
563 Views