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Level 1: Joiner
Posts: 4
Registered: ‎07-12-2018

Unlocking Sony ax1 ultra

Requested unlocking code, received one and tried it, says not right code, so I asked again, o2 sent same code, so it got escalated and I got reply saying its the right code so contact Sony, but Sony states all good its o2 that needs to unlock sim? But o2 insisting the code is right, I have topped up credit, tried different sims but I can not get the Sony to accept, I have 3 attempts left before it locks for good, any ideas what to do next
Posts: 85,583
Topics: 522
Solutions: 10,674
Registered: ‎04-04-2012

Re: Unlocking Sony ax1 ultra

@Tessa I'll tag in @Martin-O2 to help you.

Do not keep entering the wrong code or the phone will lock forever.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎07-12-2018

Re: Unlocking Sony ax1 ultra

Thankyou, i hope i can get it sorted

Level 1: Joiner
Posts: 4
Registered: ‎07-12-2018

Re: Unlocking Sony ax1 ultra

Still locked,
Posts: 85,583
Topics: 522
Solutions: 10,674
Registered: ‎04-04-2012

Re: Unlocking Sony ax1 ultra

Did @Martin-O2 get in touch? 

I'll tag @EmilieT too for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,422
Registered: ‎18-02-2016

Re: Unlocking Sony ax1 ultra

Hey @Tessa I've replied to your message so please take a look and get back to me when you have a minute. 

Check out some of the recent discussions:
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If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 4
Registered: ‎07-12-2018

Re: Unlocking Sony ax1 ultra

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