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Unlocking Sony ax1 ultra

Tessa
Level 1: Joiner
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on ‎03-01-2019 23:57

on ‎03-01-2019 23:57

Requested unlocking code, received one and tried it, says not right code, so I asked again, o2 sent same code, so it got escalated and I got reply saying its the right code so contact Sony, but Sony states all good its o2 that needs to unlock sim? But o2 insisting the code is right, I have topped up credit, tried different sims but I can not get the Sony to accept, I have 3 attempts left before it locks for good, any ideas what to do next
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MI5
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on ‎04-01-2019 00:01

on ‎04-01-2019 00:01

@Tessa I'll tag in @Martin-O2 to help you.

Do not keep entering the wrong code or the phone will lock forever.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Tessa
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on ‎04-01-2019 19:37

on ‎04-01-2019 19:37

Thankyou, i hope i can get it sorted

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Tessa
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on ‎25-05-2019 18:57

on ‎25-05-2019 18:57

Still locked,
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MI5
Level 94: Supreme
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on ‎25-05-2019 19:05

on ‎25-05-2019 19:05

Did @Martin-O2 get in touch? 

I'll tag @EmilieT too for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
Former Staff
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on ‎28-05-2019 10:24

on ‎28-05-2019 10:24

Hey @Tessa I've replied to your message so please take a look and get back to me when you have a minute. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Tessa
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on ‎28-05-2019 12:46

on ‎28-05-2019 12:46

Sent reply
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