Unlocking LG K4

[Lesley62]

Hi,

LG K4.

I am trying to unlock my phone which i bought from O2 ( over 2 yrs ago and never used) so I can go to another provider (vodaphone) I have filled out the unlock request and got a reply with details on how to unlock the device, but when I get to the part of 'Service Provider Lock' it says that 'Your phone is not personalised' I have tried using the O2 sim and the vodaphone sim with no luck.

Spoke to O2 - no luck says to call LG, have done says its with O2, going round in circles.

Can anyone help.

Thanks in advance.

[madasaf1sh]

@Lesley62

You may need to put an o2 sim card in the device for a couple if days, as it will have never have registered on the network, and then request the unlock code.

Alternatively have a look online for a reputable unlocking service who should be able to do this for you.

[Bambino]

@Lesley62 If you bought the phone after June 2018 it shouldn't have been locked. See if this guide helps: Unlocking an O2 phone to use a different SIM card. - o2uk

[Lesley62]

it hasnt been used for over 2 years lol

And I was hoping to change provider without having to top up on the PAYG sim as hasnt been used at all, but looking at the instructions you sent me (thank you) I will have to and make some calls.

[MI5 · Accepted solution]

@Lesley62 

Have you tried entering the code under "network lock" too?