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Community Manager
Posts: 5,219
Registered: ‎23-07-2014

Re: Unlock

Hi @Dib! How are you getting on today? Happy to take a look on our end to see if we can help with your unlocking issue - I'll need a few details from you so will drop you a Private Message here on the forum shortly to discuss further. Smiley Happy Hang in there!

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 10-16 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
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Dib
Level 1: Joiner
Posts: 11
Registered: ‎31-12-2018

Re: Unlock

@Marjo message sent... Thanks 

Dib
Level 1: Joiner
Posts: 11
Registered: ‎31-12-2018

Re: Unlock

OK so just to keep you all updated 02 are sending me a new phone as they can't understand why it's locked when it shows it isn't. Will post an update on new phone once I receive and let you all know. Thanks to everyone 😘

Posts: 85,583
Topics: 522
Solutions: 10,674
Registered: ‎04-04-2012

Re: Unlock

As they should and as I suggested before.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 66,796
Topics: 661
Registered: ‎14-01-2013

Re: Unlock

@Dib

Pleased we were able to help. Best of luck with the new phone wink

*The Game Is On*