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Dib
Level 1: Joiner
Posts: 11
Registered: ‎31-12-2018

Re: Unlock

It was brand new online from o2

Posts: 62,990
Topics: 650
Registered: ‎14-01-2013

Re: Unlock


@Dib wrote:

It was brand new online from o2


So it should have been unlocked if bought over the past few months. @EmilieT or @Marjo can you help here please?

*The Game Is On*


Posts: 83,999
Topics: 518
Solutions: 10,377
Registered: ‎04-04-2012

Re: Unlock

If it was me @Dib I'd send it back

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Dib
Level 1: Joiner
Posts: 11
Registered: ‎31-12-2018

Re: Unlock

Really? Not sure I can as bought it a while ago for Xmas present? Even went into o2 shop while I waited for Plusnet sim, very useful they were(not). Do you think I’m not going to be able to unlock?

Posts: 83,999
Topics: 518
Solutions: 10,377
Registered: ‎04-04-2012

Re: Unlock

Fin i was a betting man, I’d say no. Call customer service and explain the problem and that you want to return or exchange it. They cannot refuse you your rights as a consumer. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 62,990
Topics: 650
Registered: ‎14-01-2013

Re: Unlock

[ Edited ]

@Dib wrote:

Really? Not sure I can as bought it a while ago for Xmas present? Even went into o2 shop while I waited for Plusnet sim, very useful they were(not). Do you think I’m not going to be able to unlock?


I would wait until you are contacted by one of the two community managers I mentioned earlier @Dib

They will be back on Monday and have had great success unlocking phones when other methods have failed.

*The Game Is On*


Dib
Level 1: Joiner
Posts: 11
Registered: ‎31-12-2018

Re: Unlock

Will try now, betting they not going to help as struggled with them in past!😞

Dib
Level 1: Joiner
Posts: 11
Registered: ‎31-12-2018

Re: Unlock

Sorry saw this after, ok will wait till Monday.... thanks all
Posts: 83,999
Topics: 518
Solutions: 10,377
Registered: ‎04-04-2012

Re: Unlock

Be strong 💪
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 62,990
Topics: 650
Registered: ‎14-01-2013

Re: Unlock


@Dib wrote:
Sorry saw this after, ok will wait till Monday.... thanks all

Best of luck @Dib wink

*The Game Is On*