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Dib
Level 1: Joiner
Posts: 11
Registered: ‎31-12-2018

Unlock

Hi, so I've bought a payg phone from o2 and requested an unlock however they sent an email back stating they couldn't do it as it wasn't an o2 phone. I've had nothing but trouble with them over last month for different things now this. How can I get o2 to unlock the phone I bought from them?? 

Posts: 83,951
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Unlock

[ Edited ]

@Dib

That usually means the phone is already unlocked https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 63,698
Topics: 530
Solutions: 3,309
Registered: ‎04-01-2009

Re: Unlock

Have you phyically tried another network sim card?

Dib
Level 1: Joiner
Posts: 11
Registered: ‎31-12-2018

Re: Unlock

Thanks guys just reading another post so I will try another sim(one on order from plusnet) also read that you need to top up? Is this right or just a miff? 

Posts: 83,951
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Unlock

No need to top up to check.
If it accepts the plusnet sim it's unlocked.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Dib
Level 1: Joiner
Posts: 11
Registered: ‎31-12-2018

Re: Unlock

OK well will try when it comes and let you know either way. .. Thanks

Community Manager
Posts: 4,871
Registered: ‎23-07-2014

Re: Unlock

How did it go @Dib? Smiley Happy It would be great to hear how you're doing with this and if you need any additional help.

 

Thanks @jonsie and @MI5 for helpin out! thumbsup

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Dib
Level 1: Joiner
Posts: 11
Registered: ‎31-12-2018

Re: Unlock

Hi, sorry meant to post yesterday but we got a puppy! So had another email from o2 stating already I lucked. Got Plusnet sim asking for pin as network locked so now I’m stuck 😞 would appreciate any help
Dib
Level 1: Joiner
Posts: 11
Registered: ‎31-12-2018

Re: Unlock

I locked=unlocked
Posts: 83,951
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Unlock

Was the phone brand new from an O2 shop @Dib ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)