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Unlock

Dib
Level 1: Joiner
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Hi, so I've bought a payg phone from o2 and requested an unlock however they sent an email back stating they couldn't do it as it wasn't an o2 phone. I've had nothing but trouble with them over last month for different things now this. How can I get o2 to unlock the phone I bought from them?? 

Message 1 of 25
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Marjo
Former Staff
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Hi @Dib! How are you getting on today? Happy to take a look on our end to see if we can help with your unlocking issue - I'll need a few details from you so will drop you a Private Message here on the forum shortly to discuss further. slight_smile Hang in there!

Message 21 of 25
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Dib
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@Marjo message sent... Thanks 

Message 22 of 25
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Dib
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OK so just to keep you all updated 02 are sending me a new phone as they can't understand why it's locked when it shows it isn't. Will post an update on new phone once I receive and let you all know. Thanks to everyone 😘

Message 23 of 25
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MI5
Level 94: Supreme
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As they should and as I suggested before.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 24 of 25
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Cleoriff
Level 94: Supreme
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@Dib

Pleased we were able to help. Best of luck with the new phone wink

Veritas Numquam Perit

Girl in a jacket
Message 25 of 25
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