on 31-12-2018 00:29
Hi, so I've bought a payg phone from o2 and requested an unlock however they sent an email back stating they couldn't do it as it wasn't an o2 phone. I've had nothing but trouble with them over last month for different things now this. How can I get o2 to unlock the phone I bought from them??
on 05-01-2019 09:04
on 05-01-2019 09:04
It was brand new online from o2
on 05-01-2019 09:10
on 05-01-2019 09:10
on 05-01-2019 09:10
on 05-01-2019 09:10
If it was me @Dib I'd send it back
on 05-01-2019 09:22
on 05-01-2019 09:22
Really? Not sure I can as bought it a while ago for Xmas present? Even went into o2 shop while I waited for Plusnet sim, very useful they were(not). Do you think I’m not going to be able to unlock?
on 05-01-2019 09:27
on 05-01-2019 09:27
Fin i was a betting man, I’d say no. Call customer service and explain the problem and that you want to return or exchange it. They cannot refuse you your rights as a consumer.
05-01-2019 09:28 - edited 05-01-2019 09:29
05-01-2019 09:28 - edited 05-01-2019 09:29
@Dib wrote:Really? Not sure I can as bought it a while ago for Xmas present? Even went into o2 shop while I waited for Plusnet sim, very useful they were(not). Do you think I’m not going to be able to unlock?
I would wait until you are contacted by one of the two community managers I mentioned earlier @Dib
They will be back on Monday and have had great success unlocking phones when other methods have failed.
Veritas Numquam Perit
on 05-01-2019 09:29
on 05-01-2019 09:29
Will try now, betting they not going to help as struggled with them in past!😞
on 05-01-2019 09:32
on 05-01-2019 09:32
on 05-01-2019 09:32
on 05-01-2019 09:32
on 05-01-2019 09:35
on 05-01-2019 09:35