Unlock

[Dib]

Hi, so I've bought a payg phone from o2 and requested an unlock however they sent an email back stating they couldn't do it as it wasn't an o2 phone. I've had nothing but trouble with them over last month for different things now this. How can I get o2 to unlock the phone I bought from them?? 

[Dib]

It was brand new online from o2

[Cleoriff]

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@Dib wrote:

It was brand new online from o2

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So it should have been unlocked if bought over the past few months. @EmilieT or @Marjo can you help here please?

[MI5]

If it was me @Dib I'd send it back

[Dib]

Really? Not sure I can as bought it a while ago for Xmas present? Even went into o2 shop while I waited for Plusnet sim, very useful they were(not). Do you think I’m not going to be able to unlock?

[MI5]

Fin i was a betting man, I’d say no. Call customer service and explain the problem and that you want to return or exchange it. They cannot refuse you your rights as a consumer. 

[Cleoriff]

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@Dib wrote:

Really? Not sure I can as bought it a while ago for Xmas present? Even went into o2 shop while I waited for Plusnet sim, very useful they were(not). Do you think I’m not going to be able to unlock?

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I would wait until you are contacted by one of the two community managers I mentioned earlier @Dib

They will be back on Monday and have had great success unlocking phones when other methods have failed.

[Dib]

Will try now, betting they not going to help as struggled with them in past!😞

[Dib]

Sorry saw this after, ok will wait till Monday.... thanks all

[MI5]

Be strong 💪

[Cleoriff]

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@Dib wrote:
Sorry saw this after, ok will wait till Monday.... thanks all

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Best of luck @Dib