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Dib
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Hi, so I've bought a payg phone from o2 and requested an unlock however they sent an email back stating they couldn't do it as it wasn't an o2 phone. I've had nothing but trouble with them over last month for different things now this. How can I get o2 to unlock the phone I bought from them?? 

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MI5
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@Dib

That usually means the phone is already unlocked https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Dib
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Thanks guys just reading another post so I will try another sim(one on order from plusnet) also read that you need to top up? Is this right or just a miff? 

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MI5
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No need to top up to check.
If it accepts the plusnet sim it's unlocked.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Dib
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OK well will try when it comes and let you know either way. .. Thanks

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Marjo
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How did it go @Dib? slight_smile It would be great to hear how you're doing with this and if you need any additional help.

 

Thanks @jonsie and @MI5 for helpin out! thumbsup

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Dib
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Hi, sorry meant to post yesterday but we got a puppy! So had another email from o2 stating already I lucked. Got Plusnet sim asking for pin as network locked so now I’m stuck 😞 would appreciate any help
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Dib
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I locked=unlocked
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MI5
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Was the phone brand new from an O2 shop @Dib ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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