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Level 1: Joiner
Posts: 5
Registered: ‎16-11-2018
Accepted Solution

Unlock

How long does it usually take to get an unlock  code ? Says within 7 days.

Posts: 88,643
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Unlock

@Twist66 

There have been some delays lately and has been taking around 3 weeks, but when things run smoothly, a max or 3 to 4 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 5
Registered: ‎16-11-2018

Re: Unlock

Thanks again for quick response - 3 weeks would be a bit much !

Posts: 88,643
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Unlock

@EmilieT has been helping out in situations where it's taking a long time though, so you shouldn't have to wait that long if you ask here for help.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Former Staff
Posts: 5,406
Registered: ‎18-04-2018

Re: Unlock

Hey @Twist66, as long as you follow all the steps on this great Guide, it shouldn't take too long slight smile However as @MI5 mentioned if you're having some difficulties do drop back in and let us know, we'll happily help!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 5
Registered: ‎16-11-2018

Re: Unlock

Thanks Emilie - code received within a couple of hours ! Very impressed with service and help.

Posts: 88,643
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Unlock

Hopefully everything is back to normal now then?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Former Staff
Posts: 5,406
Registered: ‎18-04-2018

Re: Unlock

That's fantastic @Twist66, thanks for coming back and letting us know! smiley

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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