Unlatching request to unlock handset from 02 network

[timw]

My Samsung S6 handset was locked to O2 network and I want to unlock it to use my 3 monthly sim.

It's now been 2 weeks.  Twice now I have logged a "unlatch form" through the utterly uselss "customer services" - i received the same code, twice, which hasn't worked and I am now stuck.  

They claim "Back office need to generate a new code" - but that was days ago and nothing.....   i am so fed up with calling them - every time they come up with some new bullsh1t excuse and lie about "someone will call you back" - i wait around, the don't phone, I have to call them, they can tell me nothing.

How hard can it be to get the correct code from their system??  

I've logged a formal complaint but is there any other way of actually getting them to pull their finger out.  

If they think i'll give up and just keep an O2 sim, or sell the phone on for someone else to, then they're very much mistaken - i will never use o2 again. 

[Cleoriff]

Hi @timw

There have been some problems with unlocking recently so I will ask one of our community managers @EmilieT to assist here.

Best of luck and welcome to the forum

[EmilieT]

Good morning @timw, and welcome to the forum! I'm sorry to hear you've been waiting for your phone unlock to be processed for a while. I just sent you a Private Message on the forum to get some more info and see if we can help speed things up on our end 

Thanks @Cleoriff for the mention!

[jonsie]

Back office can't generate a new code. There is only one code and that is supplied by the manufacturers except in the case of iPhones when the phone is unlocked on Apple's system. Continually entering the wrong code could lock the phone permanently so you have been told a load of tosh.

[timw]

So now what.... is this correct Emilie?

[timw]

surprise surprise I've heard zero back from O2..... 

[Cleoriff]

@EmilieT  Can you help?

[EmilieT]

Hi @timw, as mentioned before I need some more info before I can get someone to look into this and help you further. When you have a minute can you reply to the Private Message I sent you Friday please?

[timw]

surprise surprise, having been told that o2 would call me yesterday, not a word.... good job i've given up waiting for them or expecting anything other than lies.   3 weeks now to get an unlatching code that works.   Big warning here - don't go with O2 if you want anything other than lies , wasted time, wasted money.  Plenty of better companies out there

[Cleoriff]

@timw

Have you replied to the private message @EmilieT sent you?