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Unknown charges

Ewk
Level 1: Joiner
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I had this issue for about a month or two where I will top up my phone and withing minutes, £2, sometimes £3 will be gone even with data off. I can't figure out what I'm being charged for. I can't find any statment history on o2 app either. Anyway to check or block all outgoing charges except my o2 standard rate charges? Thanks

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MI5
Level 94: Supreme
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@Ewk 

You may be suffering from a premium rate text scam.

You'll need to call 4445 to see where the money is going in the first instance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122256 Posts
  • 609 Topics
  • 18982 Solutions
Registered:

@Ewk 

You may be suffering from a premium rate text scam.

You'll need to call 4445 to see where the money is going in the first instance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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