Solved: Unexplained charge

chipmunk · ‎11-01-2021

I have just topped up my pay-as-you-go phone with £15. Previous to this, my balance was £3.95. My balance now shows as £18.45. Why have I lost 50p?

MI5 · ‎11-01-2021

@chipmunk

We'd have no idea, sorry.

You may have used some data but that's only a guess.

You can call 4445 to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎11-01-2021

@chipmunk

We'd have no idea, sorry.

You may have used some data but that's only a guess.

You can call 4445 to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Unexplained charge

iPhone on pay and go - use in USA

Has the real PAYG disappeared from O2?

£5 free credit

Roam in Europe

Lost Phone