Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎26-05-2019

Unblock websites

i have just tried to get the adult content block removed by contacting customer services via live chat but they said they cannot remove it. How can I get it removed I do not have a credit card.
Highlighted
Posts: 90,938
Topics: 746
Registered: ‎14-01-2013

Re: Unblock websites

[ Edited ]

@Luke4658 

You have to speak to customer services not live chat https://www.o2.co.uk/contactus

to have the adult restriction lifted

https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

Or go instore with ID

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Unblock websites

@Luke4658  A credit card is usually proof that you are 18 or older. You can try speaking to customer service. Maybe you can send a copy of your birth certificate? https://www.o2.co.uk/contactus Office hours are reduced over the Bank Holiday. If you cannot call any of the numbers listed you can call from any phone on 0800 032 1402

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Posts: 105,788
Topics: 554
Solutions: 13,927
Registered: ‎04-04-2012

Re: Unblock websites

Live chat removed mine so might be worth trying again as you may get a different response from a different agent.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 18: Posting pro
Posts: 1,074
Registered: ‎22-04-2017

Re: Unblock websites

If you can't get it removed you can use a vpn
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎26-05-2019

Re: Unblock websites

i have called customer services today and they would not remove it, it looks like i will have to use giffgaff instead as they accept a driving licence when removing it online.
Highlighted
Posts: 105,788
Topics: 554
Solutions: 13,927
Registered: ‎04-04-2012

Re: Unblock websites

We've long since given up suggesting that O2 employ different methods of verification......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)