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on 27-09-2021 10:44
I switched from pay monthly to PAYG and now I am not able to make or receive calls abroad (Europe) although I just topped up £20 and my Roaming is on.
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on 27-09-2021 11:52
You may have a roaming bar on.
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 27-09-2021 11:52
You may have a roaming bar on.
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.