Re: Unable to top up

Charles87 · ‎04-08-2020

I received my new SIM today and I've tried topping up with 4 different cards from 4 different providers, each time I'm told it's an issue with my bank and to call them.

It's clearly not my bank unless all 4 banks are having exactly the same issue. O2 customer services have been no help whatsoever and I can't even get my call through to be answered.

Apparently this is my only option to get help...

MI5 · ‎04-08-2020

@Charles87

Your first top up needs to be done with a voucher Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎07-08-2020

How did you get on topping up with a voucher @Charles87?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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