Unable to top up for first time

[andy1]

I am unable to top up for the first time,tried different credit cards

[Cleoriff · Accepted solution]

Hi @andy1 You need a voucher to top up for the first time then you can use other methods here

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

Scroll down to PAYG

You can buy a voucher from a local shop displaying an O2 logo or an O2 store or from a cash machine...

[andy1]

Thank you 👍

[Cleoriff]

A pleasure @andy1 and welcome to the forum