This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Unable to top up first time- Foreign CC Address Unaccepted

Go to solution
Cmoscato4
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎31-05-2018 11:47

on ‎31-05-2018 11:47

 Hi there,

 

I am attempting to top up my O2 SIM for the first time but it is not accepting my credit card address verication details, specifically my Canadian address and post code. Therefore I am unable to top it up at all...help?

Message 1 of 4
1,107 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151778 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎31-05-2018 11:54

on ‎31-05-2018 11:54

Hi @Cmoscato4

You must have a UK address to use your CC directly on O2 site, but there are other options as detailed here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

This may be the best option for you http://www.mobiletopup.co.uk/o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
1,100 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 151778 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎31-05-2018 11:54

on ‎31-05-2018 11:54

Hi @Cmoscato4

You must have a UK address to use your CC directly on O2 site, but there are other options as detailed here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

This may be the best option for you http://www.mobiletopup.co.uk/o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
1,101 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
  • 95672 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎31-05-2018 11:56

on ‎31-05-2018 11:56

Unfortunately only UK based cards are accepted by O2 for topping up. There are alternatives though. Scroll down to P&G in this help link

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

http://www.mobiletopup.co.uk/o2

 

 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 4
1,098 Views

Go to solution
EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎31-05-2018 13:48

on ‎31-05-2018 13:48

Welcome to the forum @Cmoscato4!

Let us know how you get on with your top-up, hopefully the replies above help you get it sorted 🙂

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
1,071 Views
0 Kudos
Top Kudoed Authors
View All
Top