Unable to renew bundle despite top up

[Lynn31]

Hello,

i was unable to renew my data this month despite having topped up. I previously tried to attach screenshots of messages that show I have topped up but it is not working. 
Also, i am currently abroad and won’t be back before a week. Will I lose my number by then? What can I do to solve this?

[Cleoriff · Accepted solution]

@Lynn31 

You can contact O2 using any number in this guide Guide: Coronavirus Community Help and Support  or Guide: How to find help & contact O2 

Or use social media... message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Or even Skype Guide: A Guide to Skype 

No you won't lose your number

Or you can call them on +44 800 081 0255