Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 5
Registered: ‎07-01-2019

Unable to receive texts from one person only

Hello, I changed from O2 to EE, but changed back again within a week due to network coverage, since then I have one contact I am unble to receive texts from, I can send and she will get them, but she is unable to answer me, I have not blocked her but cannot rectify this problem, any ideas?

Posts: 83,952
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Unable to receive texts from one person only

@MLaw are you 100% certain the number isn't blocked in your message spam list?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 5
Registered: ‎07-01-2019

Re: Unable to receive texts from one person only

99%, I'm not very technically minded, if i look at the contact list and her name, am I correct to think it would state if it was blocked?
Posts: 83,952
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Unable to receive texts from one person only

[ Edited ]

@MLaw only for calls in there. Open your message app and go to settings, then look for spam or blocked numbers in there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 5
Registered: ‎07-01-2019

Re: Unable to receive texts from one person only

thanks I just checked and there are no blocked numbers in there,
Level 1: Joiner
Posts: 5
Registered: ‎07-01-2019

Re: Unable to receive texts from one person only

If I am ever able to get through to customer service (!) I will see if they have any ideas.....
Posts: 83,952
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Unable to receive texts from one person only

It's most unusual to only have one number playing up if not blocked. I would completely delete the contact from the phone and reboot before trying again to receive a text.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎07-01-2019

Re: Unable to receive texts from one person only

I've had the same experience. One person receives my text but she can't respond. I believe she said the error message she gets says my number is not a valid number. Strange as even friends abroad can contact me.

Posts: 63,698
Topics: 530
Solutions: 3,309
Registered: ‎04-01-2009

Re: Unable to receive texts from one person only


@Aprilgl wrote:

I've had the same experience. One person receives my text but she can't respond. I believe she said the error message she gets says my number is not a valid number. Strange as even friends abroad can contact me.


You have blocked her I'm afraid. Open one of her previous messages and check the message settings.

Level 1: Joiner
Posts: 5
Registered: ‎07-01-2019

Re: Unable to receive texts from one person only

mine is definitely not blocked and I've rebooted but still no luck..