Unable to receive texts from one person only

[MLaw]

Hello, I changed from O2 to EE, but changed back again within a week due to network coverage, since then I have one contact I am unble to receive texts from, I can send and she will get them, but she is unable to answer me, I have not blocked her but cannot rectify this problem, any ideas?

[MI5]

@MLaw are you 100% certain the number isn't blocked in your message spam list?

[MLaw]

99%, I'm not very technically minded, if i look at the contact list and her name, am I correct to think it would state if it was blocked?

[MI5]

@MLaw only for calls in there. Open your message app and go to settings, then look for spam or blocked numbers in there.

[MLaw]

thanks I just checked and there are no blocked numbers in there,

[MLaw]

If I am ever able to get through to customer service (!) I will see if they have any ideas.....

[MI5]

It's most unusual to only have one number playing up if not blocked. I would completely delete the contact from the phone and reboot before trying again to receive a text.

[Aprilgl]

I've had the same experience. One person receives my text but she can't respond. I believe she said the error message she gets says my number is not a valid number. Strange as even friends abroad can contact me.

[jonsie]

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@Aprilgl wrote:

I've had the same experience. One person receives my text but she can't respond. I believe she said the error message she gets says my number is not a valid number. Strange as even friends abroad can contact me.

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You have blocked her I'm afraid. Open one of her previous messages and check the message settings.

[MLaw]

mine is definitely not blocked and I've rebooted but still no luck..