Solved: Unable to add credit to new SIM

MarkKH · ‎09-03-2021

Ordered a new PAYG SIM. Tried more than 6 times with different payment cards to add credit but fails every time. Attempted on website and app. Not a good experience for a new customer

MI5 · ‎09-03-2021

@MarkKH

You need to use a voucher for the first top up.

Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎09-03-2021

@MarkKH

You need to use a voucher for the first top up.

Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MarkKH · ‎10-03-2021

@MI5 Thanks for the quick response and advice.
Shame it doesn't highlight this on the website or app.
I haven't used PAYG before so am new to the process

MI5 · ‎10-03-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Unable to add credit to new SIM

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