Txt mgs

[Christine01]

I had a txt mgs asking me to top up by the 20/6/2020 and I would recieve an extra £10 this I did another mgs came through telling me it had been loaded when in fact it hadnt only the £10 I had paid to top up had been added .only asking here as cannot get on live chat.

[jonsie]

Customer service need to add it manually for you @Christine01 

It can sometimes take 24 hours for bonus credit to be added automatically

All contact numbers here

Guide: Coronavirus Community Help and Support 

The best number to get through seems to be
0800 587 4005

Live chat usually pops up when browsing the shop pages due to the limited service O2 are able to provide at the moment.

[madasaf1sh]

hi @Christine01

No one on the forum has access to your account, so you will either have to call o2 Customer Services, you can try 0800 587 4005 or live chat can be found on https://o2.co.uk/contactus and will appear when an agent is available

[O2Tracey]

It's Normally a virtual £10 credit, which means it don't show on your Balance but it will use that £10 first, there is normally an expiry date on the £10 virtual top up, which should be on the text. Hope this helps