Two simm cards

[Confused-mum]

I have two simm cards - one for each of my children. I can only seem to top one of them up. The other account seems to be missing but when I try and create it again it says it is an existing account. How do I access the second account? 

[Cleoriff]

@Confused-mum 

 We're just customers like you but it sounds as if you need someone to access your account which can't be done from the forum.

You need  to contact O2.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 4445 or 0344 809 0222 (PAYG)

Guide: How to find help & contact O2 

Guide How to Top Up (PAYG)