Trying to register a sim

SJS · ‎10-07-2020

Getting stressed out, pls help!

I bought a new contract instead of upgraded (yep I know!)

It with the same network, but I have to register another network sim (O2) to put the PAC code onto it.

I went to register sim but it has to send the phone the code, but it won't let me as the sim not registered. So baffled as to what to do. Old and hate technology to would welcome any help pls.

Thanks in advance.

MI5 · ‎10-07-2020

@SJS

You don't PAC between O2 and O2.

Just call customer service to migrate your number to the new contract.

It will instantly end your old one for you too.

Guide: Coronavirus Community Help and Support

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎14-07-2020

Hey @SJS just checking if this has been sorted or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

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