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Anonymous
Posts: 0

Trying to get Balance by text

Hi,

I am sending the word BALANCE to 20202 but recently I am getting no reply.

I have tried several times today but nothing.

I prefixed one of the messages with *0# and got a message back saying it has been delivered but still no balance text.

Any ideas?
Posts: 87,007
Topics: 529
Solutions: 10,968
Registered: ‎04-04-2012

Re: Trying to get Balance by text

@Anonymous call 4444 or check in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,805
Registered: ‎18-04-2018

Re: Trying to get Balance by text

Hey @Anonymous, just wondering if you managed to get an update on your balance in the end? Let us know if the advice above worked for you Smiley Happy

 

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Anonymous
Posts: 0

Re: Trying to get Balance by text

Hi,

It started working since my last message but has since gone again.

Cannot use myo2 as it will not let me register. I receive error message:

‘Sorry, we can't find any products or services for mobile number 07xxxxxxxxx’

I contacted O2 and they said I would need ditch the email address I have had for years and start a fresh one which isn’t on.

Currently in dispute with o2 on this matter...