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Trying to get Balance by text

Anonymous
Not applicable

on ‎23-06-2019 17:15

on ‎23-06-2019 17:15

Hi,

I am sending the word BALANCE to 20202 but recently I am getting no reply.

I have tried several times today but nothing.

I prefixed one of the messages with *0# and got a message back saying it has been delivered but still no balance text.

Any ideas?
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MI5
Level 94: Supreme
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Registered:

on ‎23-06-2019 17:29

on ‎23-06-2019 17:29

@Anonymous call 4444 or check in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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Registered:

on ‎24-06-2019 10:25

on ‎24-06-2019 10:25

Hey @Anonymous, just wondering if you managed to get an update on your balance in the end? Let us know if the advice above worked for you slight_smile

 

Welcome to the forum!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Anonymous
Not applicable

on ‎17-07-2019 22:03

on ‎17-07-2019 22:03

Hi,

It started working since my last message but has since gone again.

Cannot use myo2 as it will not let me register. I receive error message:

‘Sorry, we can't find any products or services for mobile number 07xxxxxxxxx’

I contacted O2 and they said I would need ditch the email address I have had for years and start a fresh one which isn’t on.

Currently in dispute with o2 on this matter...
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