Solved: Re: Transferring number

Beth5 · ‎30-09-2020

Hi there,

When you transfer your number to a new network is there any way of keeping the money left on your pay as you go account?

Thanks

madasaf1sh · ‎30-09-2020

@Beth5

Unfortunatley, when you port out any money left is lost.

https://www.o2.co.uk/help/account-and-billing/switch - Specified in the looking for more information.

(all networks have the same rule).

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

MI5 · ‎30-09-2020

@Beth5

No, not across networks.

You can transfer to another PAYG sim on O2 or transfer it to a monthly contract on O2 but not to another network, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎30-09-2020

@Beth5

Unfortunatley, when you port out any money left is lost.

https://www.o2.co.uk/help/account-and-billing/switch - Specified in the looking for more information.

(all networks have the same rule).

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Beth5 · ‎30-09-2020

Ok thanks!

MI5 · ‎30-09-2020

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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