Solved: Transfer number

Colleen101 · ‎04-12-2021

I have bought an IPhone from you and am changing to pay as you go. I’m looking to transfer my number and cancel my monthly contract. How do I do that?

madasaf1sh · ‎04-12-2021

@Colleen101

You need to pay off all and any outstanding payments on the device before you can move to PAYG. As you can't have a device plan without airtime

You can do this by contacting Customer Services on 202 from your o2 phone or 0344 809 0202 and they can then help you with this.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎04-12-2021

@Colleen101

You need to pay off all and any outstanding payments on the device before you can move to PAYG. As you can't have a device plan without airtime

You can do this by contacting Customer Services on 202 from your o2 phone or 0344 809 0202 and they can then help you with this.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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