Transfer number

[Colleen101]

I have bought an IPhone from you and am changing to pay as you go. I’m looking to transfer my number and cancel my monthly contract. How do I do that? 

[madasaf1sh · Accepted solution]

@Colleen101 

You need to pay off all and any outstanding payments on the device before you can move to PAYG.  As you can't have a device plan without airtime

You can do this by contacting Customer Services on 202 from your o2 phone or 0344 809 0202 and they can then help you with this.