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Transfer number

Colleen101
Level 1: Joiner
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I have bought an IPhone from you and am changing to pay as you go. I’m looking to transfer my number and cancel my monthly contract. How do I do that? 

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madasaf1sh
Level 67: Unsung hero
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@Colleen101 

 

You need to pay off all and any outstanding payments on the device before you can move to PAYG.  As you can't have a device plan without airtime

 

You can do this by contacting Customer Services on 202 from your o2 phone or 0344 809 0202 and they can then help you with this. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
  • 5647 Posts
  • 32 Topics
  • 1815 Solutions
Registered:

@Colleen101 

 

You need to pay off all and any outstanding payments on the device before you can move to PAYG.  As you can't have a device plan without airtime

 

You can do this by contacting Customer Services on 202 from your o2 phone or 0344 809 0202 and they can then help you with this. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
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