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Topping up

Sandra6
Level 1: Joiner
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Has anyone else experience a problem topping up with a new bank card?  Tried online and mobile but payment is not accepted.  Even tried to call them but that is impossible.  Tried the online chat but there's no one there who can help with pay as you go.. any tips appreciated!  Thanks

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MI5
Level 94: Supreme
  • 120725 Posts
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@Sandra6 

You need to call O2 to register the card on 4445.

8.00am is the best time to call. 

Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120725 Posts
  • 605 Topics
  • 18184 Solutions
Registered:

@Sandra6 

You need to call O2 to register the card on 4445.

8.00am is the best time to call. 

Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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