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Topping up

Terryagar
Level 1: Joiner
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I am having an issue topping up, I have used 2 different cards online and over the phone it won’t let me top my phone up. And I have tried ringing but can’t get through to talk to someone
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Bambino
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@O2Simon or @O2Emma can you please assist @Terryagar?

I DO NOT WORK FOR O2



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O2Emma
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Hi @Bambino Really sorry topping up pre pay I cannot assist with.

 

@Terryagar Please keep trying the pre pay customer service number 4444 from your number or if you can go to a any local store you can buy vouchers to top up with.

 

Thanks o2Emma

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MI5
Level 94: Supreme
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@Terryagar 

If it's the first top up, you need to buy a voucher. 
Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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mm7000gb
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I had a problem topping up on myO2 about a month ago, it would freeze and kept timing out. I left it till the next day and it was working again, it's not the first time it's happened.

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jonsie
Level 94: Supreme
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It's a bit hit and miss

A few months ago I activated a Classic pay and go by topping up online and it worked at the first time of trying

This is despite our best advice that first top up has to be by voucher

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Cleoriff
Level 94: Supreme
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@jonsie wrote:

It's a bit hit and miss

A few months ago I activated a Classic pay and go by topping up online and it worked at the first time of trying

This is despite our best advice that first top up has to be by voucher


That's interesting @jonsie. Blimey I may have to change the guide (again!)

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