Solved: Topping up

Sandra6 · ‎08-09-2021

Has anyone else experience a problem topping up with a new bank card? Tried online and mobile but payment is not accepted. Even tried to call them but that is impossible. Tried the online chat but there's no one there who can help with pay as you go.. any tips appreciated! Thanks

MI5 · ‎08-09-2021

@Sandra6

You need to call O2 to register the card on 4445.

8.00am is the best time to call.

Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎08-09-2021

@Sandra6

You need to call O2 to register the card on 4445.

8.00am is the best time to call.

Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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