on 03-03-2022 09:25
I topped up with £10 last night it told me it added the deal I wanted and it's not been applied.
on 03-03-2022 09:40
You need to wait 7-14days.
Howver to make sure call 4445 or any number in this guide Guide: Coronavirus Community Help and Support
Also try social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.
Veritas Numquam Perit
on 03-03-2022 09:52
You don't need to wait for a top up to be applied. It's added immediately.
Credit is exchanged for allowances so you will not see any credit balance, but you will see an unlimited allowance of calls and texts and an amount of data which varies depending on your tariff.
Calls and texts are for use to standard UK numbers only.
Guide: Your Allowances - what is and isn't included
https://www.o2.co.uk/help/pay-as-you-go/big-bundles
03-03-2022 09:55 - edited 03-03-2022 09:58
03-03-2022 09:55 - edited 03-03-2022 09:58
@Rita91 wrote:I topped up with £10 last night it told me it added the deal I wanted and it's not been applied.
What deal was it you wanted @Rita91? Was it something additional to £10?
I'm perfectly aware that a normal top up is added immediately 🙄 but you did mention 'a deal' which I understood to mean an additional bonus amount?
Veritas Numquam Perit