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Topping up online with Canadian CC

Doppler
Level 1: Joiner
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I am a Canadian customer who uses my O2 sim when in Europe / UK. Presently in Portugal and want to top-up online with my Canadian Credit Card. All goes well until I have to enter the postcode of my billing address. The online system does not accept my Canadian Postal Code (the format differs from the one used in the UK). Can this be resolved?

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Cleoriff
Level 94: Supreme
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Hi @Doppler

No sorry it can't. Only UK credit cards are recognised

However for people abroad this is a handy way of topping up https://www.mobiletopup.co.uk/o2

Adding our ways to pay guide for info https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Hi @Doppler

No sorry it can't. Only UK credit cards are recognised

However for people abroad this is a handy way of topping up https://www.mobiletopup.co.uk/o2

Adding our ways to pay guide for info https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

*The Game Is On*

Girl in a jacket

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MI5
Level 94: Supreme
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Hi @Doppler you need to use a 3rd party website. 

Details on this link for mobile top up site

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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