Topping up online with Canadian CC

[Doppler]

I am a Canadian customer who uses my O2 sim when in Europe / UK. Presently in Portugal and want to top-up online with my Canadian Credit Card. All goes well until I have to enter the postcode of my billing address. The online system does not accept my Canadian Postal Code (the format differs from the one used in the UK). Can this be resolved?

[Cleoriff · Accepted solution]

Hi @Doppler

No sorry it can't. Only UK credit cards are recognised

However for people abroad this is a handy way of topping up https://www.mobiletopup.co.uk/o2

Adding our ways to pay guide for info https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

[MI5]

Hi @Doppler you need to use a 3rd party website. 

Details on this link for mobile top up site

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...