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Topped up twice took money and didn’t work

44Barker44
Level 1: Joiner
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on ‎03-10-2023 19:33

on ‎03-10-2023 19:33

I have paid one £15 & £10 on my debit card but neither amount is showing I’m payment history on app. I can only use phone on Wi-Fi. No 3G or 4G. Account did not top up.

Tried phoning all night and just get cut off ,really upset. 

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MI5
Level 94: Supreme
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on ‎03-10-2023 19:35

on ‎03-10-2023 19:35

@44Barker44 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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