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Topped up then changed tarif and lost credit

OvEr_KiLL
Level 1: Joiner
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I just topped up £10 then changed tarif from the £5 one to the £10 big data one thinking it wouldn't switch me unless I had £10 in my balance and I've lost £5 credit when it switched me over, I don't want to have to top up another £10!
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Cleoriff
Level 94: Supreme
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Hi @OvEr_KiLL 

You need to call O2 on 4445.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Hi @OvEr_KiLL 

You need to call O2 on 4445.

Veritas Numquam Perit

Girl in a jacket
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madasaf1sh
Level 78: King of Kings
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@OvEr_KiLL

As soon as you change tariff it bills you so when you topped up £10 it will have taken the charge instantly.

If you want to check this with Customer Services then you will need to contact them on 4445
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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OvEr_KiLL
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Ok thanx guys I hope I can get the £5 back il call 4445 tomorrow morning if they are open
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