Solved: Topped up then changed tarif and lost credit

OvEr_KiLL · ‎26-06-2021

I just topped up £10 then changed tarif from the £5 one to the £10 big data one thinking it wouldn't switch me unless I had £10 in my balance and I've lost £5 credit when it switched me over, I don't want to have to top up another £10!

Cleoriff · ‎26-06-2021

Hi @OvEr_KiLL

You need to call O2 on 4445.

*The Game Is On*

View solution in original post

Cleoriff · ‎26-06-2021

Hi @OvEr_KiLL

You need to call O2 on 4445.

*The Game Is On*

View solution in original post

madasaf1sh · ‎26-06-2021

@OvEr_KiLL

As soon as you change tariff it bills you so when you topped up £10 it will have taken the charge instantly.

If you want to check this with Customer Services then you will need to contact them on 4445

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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We are all customers and dont have access to any o2 accounts

OvEr_KiLL · ‎26-06-2021

Ok thanx guys I hope I can get the £5 back il call 4445 tomorrow morning if they are open

O2

Topped up then changed tarif and lost credit

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Pay as you go

Top up problem

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