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Topped up then changed tarif and lost credit

OvEr_KiLL
Level 1: Joiner
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I just topped up £10 then changed tarif from the £5 one to the £10 big data one thinking it wouldn't switch me unless I had £10 in my balance and I've lost £5 credit when it switched me over, I don't want to have to top up another £10!
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Cleoriff
Level 94: Supreme
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Hi @OvEr_KiLL 

You need to call O2 on 4445.

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Hi @OvEr_KiLL 

You need to call O2 on 4445.

*The Game Is On*

Girl in a jacket
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madasaf1sh
Level 66: Unequalled
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@OvEr_KiLL

As soon as you change tariff it bills you so when you topped up £10 it will have taken the charge instantly.

If you want to check this with Customer Services then you will need to contact them on 4445
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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OvEr_KiLL
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Ok thanx guys I hope I can get the £5 back il call 4445 tomorrow morning if they are open
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