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Swm
Level 1: Joiner
Posts: 1
Registered: ‎16-02-2019
Accepted Solution

Topped up new mobile number online

[ Edited ]

I topped up new mobile sim with £15 pay as you go. 

But my mobile number xxxxxxxxxx is showing zero balance.

I need it to make calls to New Zealand.

can you help ?

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Posts: 71,600
Topics: 677
Registered: ‎14-01-2013

Re: Topped up new mobile number online

@Swm

What PAYG tariff are you on? Classic or a Big Bundle?

If Big Bundle then your money is taken as allowances https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If having problems then you need to contact customer services https://www.o2.co.uk/contactus

*The Game Is On*


Posts: 87,590
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Topped up new mobile number online

@Swm You need to add more credit which will be used to make your chargeable calls with. 

Your bundle allowances are only for UK numbers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Topped up new mobile number online

@Swm Your first top up must be done from a voucher. You can get these from any ATM machine or corner shop

Posts: 69,799
Topics: 547
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Registered: ‎04-01-2009

Re: Topped up new mobile number online


@Anonymous wrote:

@Swm Your first top up must be done from a voucher. You can get these from any ATM machine or corner shop


But he has already topped up.

Anonymous
Posts: 0

Re: Topped up new mobile number online


@jonsie wrote:

@Anonymous wrote:

@Swm Your first top up must be done from a voucher. You can get these from any ATM machine or corner shop


But he has already topped up.


But if he hasn’t used a voucher to do it that could be the reason why it’s not showing