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Topped up new mobile number online

Swm
Level 1: Joiner
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I topped up new mobile sim with £15 pay as you go. 

But my mobile number xxxxxxxxxx is showing zero balance.

I need it to make calls to New Zealand.

can you help ?

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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MI5
Level 94: Supreme
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@Swm You need to add more credit which will be used to make your chargeable calls with. 

Your bundle allowances are only for UK numbers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Cleoriff
Level 94: Supreme
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@Swm

What PAYG tariff are you on? Classic or a Big Bundle?

If Big Bundle then your money is taken as allowances https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If having problems then you need to contact customer services https://www.o2.co.uk/contactus

*The Game Is On*

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Message 2 of 6
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MI5
Level 94: Supreme
  • 119288 Posts
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  • 17276 Solutions
Registered:

@Swm You need to add more credit which will be used to make your chargeable calls with. 

Your bundle allowances are only for UK numbers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Anonymous
Not applicable

@Swm Your first top up must be done from a voucher. You can get these from any ATM machine or corner shop

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jonsie
Level 94: Supreme
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@Anonymous wrote:

@Swm Your first top up must be done from a voucher. You can get these from any ATM machine or corner shop


But he has already topped up.

Message 5 of 6
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Anonymous
Not applicable

@jonsie wrote:

@Anonymous wrote:

@Swm Your first top up must be done from a voucher. You can get these from any ATM machine or corner shop


But he has already topped up.


But if he hasn’t used a voucher to do it that could be the reason why it’s not showing 

Message 6 of 6
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