on 16-02-2019 20:26 - last edited on 16-02-2019 21:46 by Mike_T
I topped up new mobile sim with £15 pay as you go.
But my mobile number xxxxxxxxxx is showing zero balance.
I need it to make calls to New Zealand.
can you help ?
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Solved! Go to Solution.
on 16-02-2019 20:30
What PAYG tariff are you on? Classic or a Big Bundle?
If Big Bundle then your money is taken as allowances https://www.o2.co.uk/help/pay-as-you-go/big-bundles
If having problems then you need to contact customer services https://www.o2.co.uk/contactus
on 16-02-2019 20:42
@Swm You need to add more credit which will be used to make your chargeable calls with.
Your bundle allowances are only for UK numbers.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 16-02-2019 22:56
@Swm Your first top up must be done from a voucher. You can get these from any ATM machine or corner shop
But he has already topped up.
on 16-02-2019 22:59