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Topped up my phone yesterday on the bungle package, but it not added on? Why?

4D
Level 1: Joiner
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My question is why my top up not been added on? It says £0.00 credit on my bungle package, but still got abit left over package from last month, but I top up has a warning said top up because it would expired, new top up done on the 27/01/21 at 2.00am
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MI5
Level 94: Supreme
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@4D 

Your top up is exchanged for bundle allowances so your credit will be zero unless you top up more than is required to buy your bundle. 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151646 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@4D 

Your top up is exchanged for bundle allowances so your credit will be zero unless you top up more than is required to buy your bundle. 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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