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Topped up and billed in error

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enwwww
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on ‎16-04-2021 23:18

on ‎16-04-2021 23:18

Hi,

I had a £10.00 tarrif but adjusted it to the £15.00 one a few minutes before topping up. I topped up with the app and it said I had the £10.00 tarrif via text. Next thing I know, I have no tariff on my account and I've been billed despite not having the data, texts or minutes. It says I now have the £15.00 tariff on my account and I need to top-up to have it but they have taken my original top-up and I don't know what to do?

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MI5
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on ‎16-04-2021 23:23

on ‎16-04-2021 23:23

@enwwww 

You need to call 4445 from 8,00am in the morning.

Other numbers to try here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎16-04-2021 23:23

on ‎16-04-2021 23:23

@enwwww 

You need to call 4445 from 8,00am in the morning.

Other numbers to try here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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enwwww
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on ‎16-04-2021 23:25

on ‎16-04-2021 23:25

Ok thanks I will do so

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MI5
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In response to enwwww
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on ‎16-04-2021 23:33

on ‎16-04-2021 23:33

You're welcome and good luck.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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