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on 16-04-2021 23:18
Hi,
I had a £10.00 tarrif but adjusted it to the £15.00 one a few minutes before topping up. I topped up with the app and it said I had the £10.00 tarrif via text. Next thing I know, I have no tariff on my account and I've been billed despite not having the data, texts or minutes. It says I now have the £15.00 tariff on my account and I need to top-up to have it but they have taken my original top-up and I don't know what to do?
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on 16-04-2021 23:23
You need to call 4445 from 8,00am in the morning.
Other numbers to try here Guide: Coronavirus Community Help and Support
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on 16-04-2021 23:23
You need to call 4445 from 8,00am in the morning.
Other numbers to try here Guide: Coronavirus Community Help and Support
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-04-2021 23:25
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on 16-04-2021 23:25
Ok thanks I will do so
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on 16-04-2021 23:33
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on 16-04-2021 23:33
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

