TopUp

[Shaneice]

I would like to renew my tariff but it’s not giving me the option to?

[madasaf1sh · Accepted solution]

@Shaneice

It could be your tariff is no longer available, it might be worth giving Customer Services a call on 4445 just in case its a glitch

[Shaneice]

I have been trying all evening to do this? It’s changed my tariff over but it’s not taking the money off till the 23rd it says but I want to do it today?

[MI5]

@Shaneice 

The only way to renew earlier than your anniversary date is to call O2 on 4445.

They open at 8,00am and the wait times are shorter then.

[Cleoriff]

@Shaneice 

As @madasaf1sh said, your only option is to call O2 and 8am in the morning is the best time. I suspect they are closed now.

Other methods of topping up are here Guide How to Top Up (PAYG) 

[madasaf1sh]

@Shaneice

Then you will need to contact Customer Services, when you dial 4445, you will need to follow the below

If you call 4445, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Unfortunately Customer Services close at 9pm but reopen at 8am

edited to correct number

[jonsie]

The only other option is to buy a data bolt on through My O2

[b4u2]

best to speak with someone at customer support.

[jonsie]