TopUp failed

[BenB]

Added £15 to my account after changing my tariff to the 15 Big Bundle. It took £10 and I have no data or calls? Weird. Not sure what happened. 

[Cleoriff · Accepted solution]

@BenB 

Call O2. All numbers are in this guide. Guide: Coronavirus Community Help and Support 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles 

[Bambino]

@O2Richard or @O2Thomas can you please advise @BenB?

[BenB]

they contacted me via email and credited me back my money but also took all my money. I left some extra on there to keep my account active when I travel. Dealing with that now.

[Marjo]

Hi there @BenB , hope you had a nice weekend.

I just wanted to check if you managed to get this top up issue sorted since you last posted or do you still need any additional help? 

[BenB]

Yes, I called and they fixed it

[Marjo]

Hey @BenB thanks for letting us know, glad to hear it's sorted for you now.