Top up

[Nicole211]

Ive paid for a top up that I haven't received, again.

[MI5]

@Nicole211 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[pgn]

You need to be really sure you don't make any typos when keying in the number you want to pay for in the Web Top Up website, @Nicole211 - no refunds if your money goes onto somebody else's PAYG number.

All ways to top up here if you need a list of them - Guide How to Top Up (PAYG) 

Use the Copy Contact number option to copy the number from your phone contacts to the Top-up website to be sure. Good luck!

[MI5]

@Nicole211 

This contains all you need to know about big bundles https://www.o2.co.uk/help/pay-as-you-go/big-bundles

It's possible that your top up has converted to allowances.

Similarly if on a rolling plan https://www.o2.co.uk/help/pay-as-you-go/rolling-plans