@Amy12349
You can't renew a rolling plan by topping up manually.
It has to come from your registered card as in the T&C's.
Pay As You Go: Introducing "Rolling Plans"
You need to switch to a big bundle if you wish to use your credit to renew.
https://www.o2.co.uk/help/pay-as-you-go/big-bundles
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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