on 06-09-2024 09:48
I have topped up £20 and it won’t let me restart my rolling plan. I now have £20 in the balance can you help please?
on 06-09-2024 10:24
You can't renew a rolling plan by topping up manually.
It has to come from your registered card as in the T&C's.
Pay As You Go: Introducing "Rolling Plans"
You need to switch to a big bundle if you wish to use your credit to renew.
https://www.o2.co.uk/help/pay-as-you-go/big-bundles